Local AI readyNo paid API requiredChecking AI
JourneySync AI
Unify every customer touchpoint into one timeline, detect urgency and churn risk, retrieve policy context, and help agents send verified responses faster.
Web chatMon 10:14
Delayed delivery
ConcernedLinked
EmailTue 09:42
Damaged order
NegativeHigh urgency
MobileTue 12:05
Replacement update
RecoveringPolicy found
In-storeWed 16:20
Pickup confirmation
PositiveResolved
Demo scenario:Priya starts with a delayed-delivery web chat and later reports a damaged order by email. JourneySync links both interactions and recommends a priority replacement.
1
Ingest interaction
Normalize web, email, mobile, social, and in-store messages.
2
Understand context
Unify customer history, value, sentiment, urgency, and risk.
3
Retrieve and route
Find policy sources and recommend the next best department.
4
Human reviews
Agents edit, approve, reject, or send with full auditability.
Solution Architecture
Channels
FastAPI orchestration
AI + RAG + routing
Database + analytics